Privacy & Cookie Notice
Last Updated: June 2026
Privacy Notice for Walled Garden Counselling
Walled Garden Counselling is committed to protecting your privacy and handling your personal information with care, discretion and respect.
This Privacy Notice explains how personal information is collected, used, stored and protected when you visit this website, make an enquiry, or engage in counselling services.
This notice is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
The data controller is:
Katherine Anne Yeilding
Trading as Walled Garden Counselling
Email: walledgardencounselling@gmail.com
For any questions regarding this Privacy Notice or the handling of your personal information, please contact the above email address.
Information Collected
Information You Provide
When you contact Walled Garden Counselling, you may provide:
Name
Email address
Telephone number
Information contained within your enquiry
Preferred appointment times
Any other information you choose to share
If you become a client, additional information may be collected, including:
Residential address
Emergency contact details
GP details where appropriate
Relevant personal background information
Session notes and assessment information
Administrative and appointment records
Only information necessary for the provision of counselling services will be collected.
Special Category Data
As part of providing counselling services, information relating to mental health, emotional wellbeing and other sensitive personal matters may be processed.
Under UK GDPR, this information is classified as Special Category Data and receives additional legal protection.
Such information is processed only where necessary for the provision of counselling services and in accordance with applicable data protection legislation.
How Personal Information Is Used
Personal information may be used to:
Respond to enquiries
Arrange appointments
Provide counselling services
Maintain client records
Manage payments and administration
Meet professional and legal obligations
Protect clients where there are safeguarding concerns
Improve the operation of this website
Personal information will not be sold or shared for marketing purposes ever.
Legal Basis for Processing
Under UK GDPR, personal information is processed on one or more of the following legal bases:
Contract
Where processing is necessary to provide counselling services or take steps prior to entering into a counselling agreement.
Legitimate Interests
Where processing is necessary for the safe and effective administration of the counselling practice.
Legal Obligation
Where disclosure is required by law or regulatory requirements.
Special Category Data
Sensitive personal information is processed where necessary for the provision of counselling services and for the management of health-related information in accordance with applicable data protection laws.
Confidentiality and Disclosure
Confidentiality is a fundamental part of counselling.
Information shared within counselling sessions will be treated as confidential except in circumstances where there is a legal, ethical or safeguarding obligation to disclose information.
Examples may include:
Serious concerns regarding risk of harm to yourself or another person
Safeguarding concerns involving children or vulnerable adults
Compliance with a court order or legal requirement
Prevention or detection of serious crime
Where appropriate and safe to do so, any necessary disclosure will be discussed with you beforehand.
Professional Supervision
Professional counsellors undertake regular supervision to support safe and ethical practice.
Information discussed in supervision is anonymised wherever possible and handled in accordance with professional and ethical standards.
Identifying information is not routinely shared.
Website Analytics
This website uses Google Analytics to help understand how visitors use the website and to improve user experience.
Google Analytics may collect information including:
IP address (subject to Google's processing arrangements)
Device type
Browser type
Pages viewed
Time spent on the website
General geographic location
This information is collected through cookies and similar technologies.
For further information, please see the Cookie Notice.
Website Enquiries
If you submit an enquiry through this website, your information will be used solely for the purpose of responding to your enquiry and discussing potential counselling services.
If counselling services do not proceed, enquiry information may be retained for a reasonable administrative period before being securely deleted.
How Information Is Stored
Reasonable technical and organisational measures are used to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Records are stored securely using password-protected systems and secure electronic storage where appropriate.
Retention of Records
Client records are retained only for as long as necessary to fulfil professional, legal and insurance requirements.
As a general guideline:
Client records are typically retained for seven years following the conclusion of counselling services.
After this period, records will be securely deleted or destroyed unless there is a lawful reason requiring longer retention.
Sharing Information with Third Parties
Personal information may be shared with trusted service providers where necessary for the operation of the practice, including:
Secure email providers
Website hosting providers
Appointment scheduling systems
Payment processing providers
Professional advisers where legally required
Appropriate safeguards are in place to protect personal information when such services are used.
Personal information will not be sold to third parties.
International Data Transfers
Some technology providers may process information outside the United Kingdom.
Where this occurs, appropriate safeguards will be implemented to ensure personal information remains protected in accordance with UK GDPR requirements.
Your Rights
Under UK GDPR, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information where applicable
Restrict certain types of processing
Object to processing in certain circumstances
Request transfer of your information where applicable
Withdraw consent where consent is relied upon
Some rights may be limited where professional, legal or safeguarding obligations apply.
Requests may be submitted using the contact details provided above.
Complaints
If you have concerns regarding the handling of your personal information, please contact Walled Garden Counselling in the first instance.
You also have the right to lodge a complaint with the UK data protection regulator: Information Commissioner's Office (ICO)
Changes to This Privacy Notice
This Privacy Notice may be updated from time to time to reflect changes in legal requirements, professional obligations or practice operations.
The latest version will always be available on this website.
Contact
Walled Garden Counselling
Katherine Anne Yeilding
walledgardencounselling@gmail.com
Cookie Notice
Last Updated: June 2026
Cookie Notice for Walled Garden Counselling
This Cookie Notice explains how Walled Garden Counselling uses cookies and similar technologies on this website.
By continuing to use this website, you may consent to the use of certain cookies in accordance with your preferences as managed through the website's cookie banner or settings.
This notice should be read alongside the Privacy Notice.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website.
They help websites function effectively, remember user preferences, improve website performance and provide information about how visitors use a site.
Cookies do not typically identify you directly, but they may collect information about your device, browser and online activity.
How Walled Garden Counselling Uses Cookies
Cookies are used to:
Ensure the website functions properly
Maintain website security
Remember certain user preferences
Understand how visitors use the website
Improve website performance and user experience
Monitor website traffic and engagement
Walled Garden Counselling does not use cookies to sell personal information or to create intrusive advertising profiles.
Types of Cookies Used
Strictly Necessary Cookies
These cookies are essential for the operation of the website.
Without them, certain parts of the website may not function correctly.
Examples may include:
Security features
Website navigation
Form submission functionality
Cookie preference settings
These cookies cannot usually be disabled through the website's cookie settings.
Analytics Cookies
This website uses Google Analytics to help understand how visitors interact with the website.
Analytics cookies may collect information such as:
Pages visited
Time spent on pages
Navigation patterns
Device type
Browser type
General location information
Website performance data
This information is aggregated and used to improve the website and user experience.
Google Analytics does not provide Walled Garden Counselling with information that directly identifies individual visitors.
For more information about Google's privacy practices, please visit: Google Privacy Policy
Cookie Consent
When you first visit this website, you may be presented with a cookie banner allowing you to:
Accept all cookies
Reject non-essential cookies
Manage your cookie preferences
Your preferences can usually be updated at any time through the website's cookie settings.
Managing Cookies
Most web browsers allow you to control cookies through browser settings.
You may choose to:
Delete existing cookies
Block certain cookies
Receive notifications when cookies are being used
Please note that disabling certain cookies may affect the functionality and performance of the website.
Information about managing cookies can be found through your browser provider.
Third-Party Services
This website may use trusted third-party services to support website functionality and analytics.
These providers may place cookies on your device when you interact with certain website features.
Examples may include:
Google Analytics
Embedded content providers
Website hosting and performance services
Any third-party cookies are subject to the privacy policies of the relevant provider.
Changes to This Cookie Notice
This Cookie Notice may be updated from time to time to reflect changes in technology, legal requirements or website functionality.
The latest version will always be available on this website.
Contact
If you have any questions about this Cookie Notice or the use of cookies on this website, please contact:
Walled Garden Counselling
Katherine Anne Yeilding
walledgardencounselling@gmail.com
Cookie Preferences
You can manage your cookie preferences through the cookie banner displayed on this website or through your browser settings at any time.